As someone who has set up a VoIP (Voice over Internet Protocol) telephone system instead of using traditional phones for your small business, you might be happy with the service. VoIP systems may be more affordable and flexible than the alternatives, but you might not realize that there are security measures you must keep in mind to avoid eavesdroppers and different kinds of fraud. Here are some things you can do to keep your system secure.
Set Up Passwords
While you may think you're certain that you and your employees are trustworthy, one of the first things you need to do in order to secure your VoIP system is to make sure everyone has a password and uses it. When every employee has a password, you can cut down on unauthorized access to your system from scammers who might use your system to place calls and make changes to your account.
Restrict IP Access
If you have no restrictions on the IP (internet protocol) addresses for the computers that can place and receive calls from your VoIP system, outside users might be able to hack into your VoIP system through their own computers, whether they are in your building or not.
To prevent this from happening, restrict IP access only to those computers that are in your offices and mobile devices that you approve. You might also want to keep an eye on access logs to ensure that your company's computers are accessing the system at appropriate times. For instance, if you notice that someone is using the system when all your employees should be home for the day, there might be a problem worth looking into.
Back Up the System
If your VoIP system is affected by viruses or malware, there can be a significant effect on your ability to conduct business. You may not be able to stay in touch with clients until your system is repaired. That's why it's a smart idea to always back up your VoIP system information and settings; if something happens, you will be able to revert back to your saved information and continue to operate your business without much of an interruption. You should back up the system regularly; whenever you make changes to the system, make a backup.
To backup your system, you will typically need to save configuration settings files to a flash drive or the cloud so you can restore them; check with your particular VoIP provider to determine where to find the right files to save and how to restore those files when you need to.
With the information laid out above, you can better take steps that will keep your company's VoIP system secure. To implement some of these tips or to get more ideas, consult a service provider like Telephone Systems Danmax Communication Ltd.